POLICY
Return/Exchange Policy
We are dedicated to delivering top-quality products and services to ensure your complete satisfaction with every purchase. If you encounter any issues with the size or product quality, you may request an exchange.
Note: Products purchased on sale are not eligible for refunds or exchanges.
To be eligible for an exchange, the following conditions must be met:
Proof of Purchase: The user must have a valid order number.
Request Timeframe: Request must be made within 7 days of the delivery date.
Return Shipment Timeframe: Approved items must be returned within 7 days after approval.
Must Meet Criteria: The product(s) must meet the criteria outlined in our Exchange/Return policy
Product Condition: Products must be in their original condition, unused, with tags attached, and free of damage or stains.
Exclusions: Custom orders cannot be returned or exchanged, sale items cannot be returned.
Exchange Criteria
Please note that exchanges are only possible for a different size or a different color under the following criteria; If this criteria is not met, your request for exchange may not be approved.
Defective or Damaged Products: Customers can request an exchange if the product they received is defective, damaged, or in poor condition.
Incorrect Size or Specifications: If the product received does not match the originally ordered size, color, design, or specifications, or if the size doesn't fit as expected.
Product Doesn't Match Description: If the product received doesn't match the description, images, or information provided on the website.
Incorrect Orders: Exchanges can be provided if customers receive a different product or variant from what they ordered.
Quality Issues: If there are quality defects in the product that make it unwearable or unusable.
Product Not Wearable: In cases where the product is damaged, torn, eroded, faded, or stained to the extent that it cannot be worn or used as intended
Privacy Policy
August & Co. Clothing operates the augustandcoofficial.com website, which provides the SERVICE.
This page is used to inform our website visitors regarding our privacy policy with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the augustandcoofficial.com website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us, known as Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This data is collected for analytical purposes to improve our website's functionality.
Our website uses "cookies," which are files with a small amount of data commonly used as anonymous unique identifiers. These are sent to your browser from the website you visit and are stored on your computer's hard drive. Cookies are used to collect information that helps us improve our Service. You have the option to either accept or refuse these cookies, and you will be notified when a cookie is being sent to your computer. Please be aware that if you choose to refuse our cookies, you may not be able to use some portions of our Service.
